Now Hiring - Customer Service Account Representative in Tempe, AZ

*Please note, this is a temporary opportunity with potential for extension or conversion*

• Location: Tempe, AZ
• Pay: $26 - 30/ hour
• Shift: 1st - 7am - 4pm, 40 hours a week.

The Customer Service Representative will ensure high customer satisfaction by taking care of fast and reliable customer order/ customer request handling throughout the entire order to cash process.

• Provide superlative order entry, customer account maintenance, price and availability checks and management of all aspects of customer orders from receipt through payment
• Provide customers with order status, requested documents, shipping dates and tracking proactively and when additional requests are received
• Work with the commercial team to provide quotations for sales inquiries for both potential and existing customers
• Entry and Management of Quality and Service Complaints, and proper assignment of complaints for investigation to ensure quick resolution. This includes follow up with internal stakeholders for closure, determining and participating in the development of root cause, corrective/preventative actions, and participation in trainings required by Customer Service to eliminate future occurrences
• Entry and coordination of material returns, either associated with a complaint and/or a customer owned refill or repair
• Engage with internal stakeholders such as Material Planners, Transportation, Manufacturing, Commercial, Marketing, Quality, Billing and Finance to support customer requests
• Ensure high delivery service level to external and internal customers by proactively monitoring open orders and communicating delays. Where needed, follow up with internal stakeholders to achieve customer needs
• Ensure high level of responsiveness to internal and external customers to meet KPI targets set by the department
• Support creation and maintenance of standard operating procedures (SOPs) for customer services
• Participate in projects related to Order to Cash process improvements to ensure the effectiveness of Customer Service in these processes.
• Work to achieve maximum efficiency in a team environment and support peers when needed

Minimum Qualifications:

• High School Diploma
• 3+ years Customer Service Experience

Preferred Qualifications

• Bachelor’s Degree
• Supply Chain Experience
• Export Experience
• Strong Leadership and Analytical skills
• Strong customer-orientation, diplomatic
• Strong interpersonal communication and written skills, proactive problem-solving and trouble shooting skills, managing crisis and the ability to multitask effectively.
• Highly motivated and organized, with attention to prioritizing incoming tasks and strong attention to detail
• Able to meet the challenges of a dynamic and agile environment, while maintaining a strong level of professionalism.
• Cultural sensitivity
• Working knowledge of Microsoft Word, Excel, Outlook, Teams
• Strong ability to efficiently build up relationships and networks
• Experience with customer service software preferred (e.g. SAP, ERP, SFDC) Understanding the sales order process

What we offer:

With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

MilliporeSigma is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to his/her Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because he/she made a good faith report of discrimination.

Job Types: Full-time, Contract

Pay: $26.00 - $30.00 per hour

Shift:

• 8 hour shift

Work setting:

• In-person

Ability to commute/relocate:

• Tempe, AZ: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Account management: 3 years (Preferred)
• Microsoft Office: 1 year (Preferred)
• Order management: 1 year (Preferred)

Work Location: In person